Privacy Policy
Your privacy matters to us. Learn how Zentruvahub protects and manages your personal information with transparency and care.
Overview
At Zentruvahub, we believe financial education should be accessible without compromising your privacy. This comprehensive privacy policy explains how we collect, use, protect, and share your personal information when you use our financial education platform at zentruvahub.com.
We operate from South Africa and serve learners globally who are passionate about understanding finance. Whether you're exploring our learning programs, engaging with our teaching methods, or simply browsing our educational content, we want you to feel confident about how your information is handled.
Key Privacy Principles
We only collect information that helps us provide better financial education. We never sell your personal data to third parties, and we give you control over your information at every step.
Information We Collect
Understanding what information we collect helps you make informed decisions about using our platform. We collect information in several ways to enhance your learning experience and provide personalized financial education.
| Information Type | Examples | Purpose |
|---|---|---|
| Account Information | Name, email address, phone number | Account creation and communication |
| Learning Progress | Course completion, quiz scores, time spent | Track progress and personalize experience |
| Technical Data | IP address, browser type, device information | Platform optimization and security |
| Communication Data | Support messages, feedback, survey responses | Customer support and service improvement |
Automatic Information Collection
How We Use Your Information
Every piece of information we collect serves a specific purpose in improving your financial education journey. We're transparent about these uses because we believe you deserve to know exactly how your data contributes to your learning experience.
Educational Services: We use your information primarily to deliver personalized financial education. This includes tracking your progress through our learning programs, recommending relevant content based on your interests, and adapting our teaching methods to match your learning style.
Communication and Support: Your contact information helps us respond to your questions, send important updates about our services, and provide technical support when needed. We also use this information to send educational newsletters and course announcements, but only if you've opted in to receive them.
Data Processing Legal Basis
We process your personal information based on several legal grounds: your consent for marketing communications, contractual necessity for providing our services, legitimate interests in improving our platform, and legal obligations for record-keeping and compliance.
Platform Improvement: We analyze usage patterns and feedback to enhance our educational content and platform functionality. This might involve A/B testing different course layouts or analyzing which teaching methods are most effective for different types of learners.
Information Sharing and Disclosure
We don't sell your personal information to anyone. However, there are specific situations where we may share your information with trusted partners or as required by law. We believe in complete transparency about these circumstances.
When We Share Information
Third-Party Service Providers: We work with carefully selected companies that help us operate our platform. These include cloud hosting providers, email marketing services, and analytics tools. All these partners are required to maintain the same level of data protection that we do.
International Transfers: Since we operate globally, your information may be transferred to and processed in countries other than South Africa. We ensure these transfers comply with applicable data protection laws and implement appropriate safeguards to protect your information.
Data Security and Protection
Protecting your information is one of our highest priorities. We implement multiple layers of security measures to safeguard your personal data against unauthorized access, alteration, disclosure, or destruction.
Technical Safeguards: We use industry-standard encryption for data transmission and storage. Our servers are protected by firewalls and intrusion detection systems. We regularly update our security protocols and conduct vulnerability assessments to stay ahead of potential threats.
Security Measures
SSL encryption for all data transmission, secure database storage with access controls, regular security audits and penetration testing, employee training on data protection best practices, and incident response procedures for potential breaches.
Access Controls: We limit access to your personal information to employees and contractors who need it to perform their job functions. All personnel with access to personal data are required to maintain confidentiality and follow strict data handling procedures.
Data Breach Response: In the unlikely event of a data breach, we have procedures in place to quickly assess the situation, contain the breach, and notify affected users and relevant authorities as required by law.
Your Rights and Choices
You have significant control over your personal information. We provide various ways for you to access, update, or delete your data, and we respect your choices about how your information is used.
Your Data Rights
Exercising Your Rights: To exercise any of these rights, simply contact us at info@zentruvahub.com or visit your account settings. We'll respond to your request within 30 days and may need to verify your identity before processing certain requests.
Communication Preferences: You can opt out of marketing emails at any time by clicking the unsubscribe link in any email or updating your preferences in your account settings. Note that you'll still receive important account-related communications.
Data Retention
We retain your personal information only as long as necessary to provide our services and fulfill the purposes outlined in this privacy policy. Different types of information are retained for different periods based on legal requirements and business needs.
Account Information: We retain your account information for as long as your account remains active, plus an additional 7 years after account closure for legal and business record-keeping purposes.
Learning Progress Data: Your course progress and educational achievements are retained indefinitely to maintain the integrity of your learning records, unless you specifically request deletion.
Technical and Usage Data: Website analytics and technical logs are typically retained for 2 years for platform optimization and security purposes.
Deletion Process
When you request account deletion, we permanently remove your personal information from our active systems within 30 days. Some information may remain in backup systems for up to 90 days before being permanently deleted.
Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience on our platform. These small files help us remember your preferences, keep you logged in, and understand how you use our services.
Essential Cookies: These cookies are necessary for our platform to function properly. They enable core features like user authentication, security, and basic website functionality. These cookies cannot be disabled if you want to use our services.
Analytics Cookies: We use analytics cookies to understand how visitors interact with our platform. This helps us improve our educational content and user experience. You can opt out of these cookies through your browser settings.
Preference Cookies: These cookies remember your choices and settings to provide a more personalized experience. They store information like your preferred language and display settings.
Managing Cookies: You can control cookies through your browser settings. Most browsers allow you to block or delete cookies, though this may affect your experience on our platform.
Children's Privacy
Our platform is designed for adults seeking financial education. We do not knowingly collect personal information from children under 13 years of age without parental consent. If we discover that we have collected information from a child under 13, we will delete it immediately.
Parental Rights: Parents or guardians who believe their child has provided us with personal information can contact us at info@zentruvahub.com. We will promptly delete any such information and take steps to prevent future collection.
Age Verification: We may implement age verification measures to ensure compliance with children's privacy laws. Users who cannot verify they are 13 or older will not be able to create accounts.
Changes to This Privacy Policy
We may update this privacy policy from time to time to reflect changes in our practices, technology, or legal requirements. We'll notify you of any material changes by posting the updated policy on our website and sending you an email notification.
Notification Process: For significant changes that affect how we collect, use, or share your information, we'll provide at least 30 days' notice before the changes take effect. This gives you time to review the changes and decide whether to continue using our services.
Continued Use: By continuing to use our platform after changes to this privacy policy take effect, you agree to be bound by the updated terms. If you don't agree with the changes, you can delete your account before they take effect.
International Users
While Zentruvahub operates from South Africa, we welcome learners from around the world. We comply with applicable data protection laws including GDPR for European users and other regional privacy regulations.
Cross-Border Transfers: When we transfer personal information across borders, we ensure appropriate safeguards are in place to protect your data. This includes using standard contractual clauses and ensuring our international partners meet our data protection standards.
Local Representatives: For users in certain jurisdictions, we may appoint local representatives to handle privacy-related inquiries and complaints in accordance with local laws.
Contact Us About Privacy
If you have questions about this privacy policy or how we handle your personal information, we're here to help.
Email: info@zentruvahub.com
Address: 6 Back Str Morehill, Rynfield, Benoni, 1514, South Africa
Phone: +27213619259